Lie number two is so big that I am giving it its' own paragraph. When I complained to his manager about the lie, the answer was, "Well at the end of the day we are a profit center." He assured me that was Audi's CPO rate but the real CPO rate was 1.99%. The two biggest ones were he told me that Audi had a special rate for certified preowned cars that was 3.49%. I mean huge lies that almost really put me in big trouble. I don't mean little salesman to sell car lies. The salesman Alex lied to me just as easy as he breathed air. I am very defeated at this point, but wanted you to be aware, in case this happens to someone else. I never mailed back the signed papers stating I accept the vehicle after inspecting it, and agree there are no damages…. I reached out the day after receiving this vehicle, after having driven 10 miles because of the light warning. He said once the car touched the pavement it was my problem. He then reversed and said he would try to take care of the Certified issue, but will not cover repairs. I then sent him the original ad, Carfax and texts from salesman all stating Certified preowned Audi. Robert Sariano said it is not Certified and I was not told it was. I will be paying 1200.00 at the Audi shop and then need body work. My bumper is not attached on the rear passenger side and a canister is crushed. I got it into my local Audi dealer, they ran the vin, said it is not Certified by Audi and upon a smoke test to find cause of emissions light, discovered it has been in an accident and was never repaired. I left voicemail after voicemail on different managers voicemails. I have called the dealership and emailed every other day for 1 month, with zero response. I purchased what was advertised as a clean car fax Audi Certified 2021 Q5 from Audi Manhattan, with 5,000 miles on it.The day following the delivery that I paid in full for, a emissions warning light came on. And of course there wasn’t nothing else done. Truly the worst service ever!!!! Do not go to this dealership!!!!!!!!! See below pic so you can see his text message. I’m like are you kidding me!!! I drove all the way over here from Jersey with my newborn son and wife for you to tell me it sold. Next thing you know 5 min later he tells me it was sold. Even told me that the paperwork was already being worked on. I arrive he shows me the vehicle it’s looking good then tells me to wait for him. I pick up my wife my newborn son and head over to the dealership. So here I am happy to get into a new vehicle with insurance and everything ready to go. He said, “Just shoot me a text when you’re on your way and I’ll get the car ready in the mean time”. Sales Consultant Chris told me the car was available I told him I want the vehicle and will be by after work to pick up he even told me to have insurance ready and everything I have the text message to prove it. Worst customer service ever!!!!! DO NOT BUY HERE!!!!! I’m an Audi owner and saw a vehicle online that I wanted to trade mine in for.
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